DELIVERY AND PRODUCTION
You may find that our lead times are a little longer than expected, so let us explain why. Only when we receive an order does the production of that product begin. So naturally we need a little extra time to make your product specifically for you. This helps in two ways. Firstly, as the product is made one at a time, the quality of the finished item is far greater and will last longer than similar mass produced products. We believe that the few extra days lead time is offset against the high quality of the product that you will receive. Secondly, bespoke production is the most sustainable and environmentally friendly method of production. It ensure we are making to demand and not speculatively mass producing, this in turn all helps in our journey to sustainability. Making it worth the extra few days wait.
Delivery to the UK
- £000.01 to £50.00 £5.00
- £50.01 to £100.00 £10.00
- £100.01 to £500.00 £12.50
- £501.00 to £1000.00 £40.00
- £1000.01 to £1,500.00 £80.00
- £1500.01 to £6000.00 £100.00
Delivery to the rest of the world
- £00.01 to £300.00 - £25.00
- £300.01 to £500.00 - £55.00
- £500.01 to £1000.00 - £180.00
- £1000.01 to £3000.00 - £450.00
- £3000.01 to £5000.00 - £750.00
Applicable to all Purchases outside of the UK and EU
The sale will be without UK VAT, however depending on the Importing countries VAT rate, there may be VAT and other taxes applicable on importation of the goods. Although we can send the goods VAT and Duty paid and add the charge to the final invoice , The local Vat applicable can only be claimed back if the goods are imported using the buyers VAT number.
Please Note: We will endeavour to notify you at each stage of the production and delivery of your order. For certain areas, such as Northern Ireland, Scottish Highlands and Islands, the Isle of Man and the Channel Islands, delivery will take an extra day, and charges may apply. Delivery times cannot be guaranteed.
NON STOCKED ITEMS: Our Prestige collection is made up of items that we do not keep in stock. This means we need to work to slightly longer lead times and a minimum order of 100m of fabric is required. To discus products from this collection please get in touch via our quick enquiry at the top of this page.
RETURNS AND REFUNDS POLICY
As all of our products are bespoke we cannot accept returns. Therefore we recommend you order a fabric swatch before purchase to check the quality and colour of the fabric. If there is a manufacturing fault please get in touch and we will be happy to discuss.
COLOUR DISCREPANCY - The exact colours of the products on our website will differ depending on the device and resolution you view them on. Therefore, we recommend that you buy a fabric sample to ensure that you are happy with your choice of colour and texture before purchasing the complete product.